You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the order within this time any payments made by you will be refunded in full within 10 days.

If you are not satisfied with the products that you have chosen you may return them to us within 7 days of delivery day. We may offer you an exchange or, at your option, a refund provided that the products are returned complete, in perfect condition, unused and with the original packaging.

The returns address is:
MB Ponas dviratis
A. Goštauto 4-1a, 01105
Vilnius, Lithuania

Feel free to contact us or +370 615 31453.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform ( serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.